Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a number of the top brands of vaporisers and e-cig products available. They are located in the center of Cornwall in the South East of England. There are various other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the most effective in vaporisers and electric cigarettes, in stock and ready to sell. Their focus on quality over price makes them just about the most popular online vaporisers and e-cig shops in the united kingdom. They’re constantly updating and improving upon their e-commerce facilities in order that customers can easily select the products that best suit their needs and budgets.
There are unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, that is something that they are actively working to resolve. In July, they received podsmall.com additional capacity and today they boast a 2.5kVA power supply. This should assist in improving the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does ensure that the customer is fully satisfied with the products they are ordering, before the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to arrive. This is largely influenced by which country the vendor is situated in, as there are delays due to international shipping and delivery times, in addition to the time taken for owner to send the goods over. This then affects the speed of which they can process the orders, in addition to the amount of stock that they have on hand. They are working to improve their speed of service, so that they can deal with increased demand and reduce how much time it requires them to fill orders and dispatch them to their customers.
Whenever we visited Brightpearl, that they had approximately fifty products on offer, which was significantly lower than some other online stores. It is also likely that they are experiencing higher demand than various other online stores, which could explain the difference in order volumes. However, despite this, they were still very prompt within their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the various products that they sold, including their relative merits. We were even offered the opportunity to buy a few items to test out, although we could not sample them all. There is no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to deal with. Once we had bought a few items from them to test out, we were then able to contact them to find out how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were ready to wait.
Because of the overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented levels of traffic in their stores. In fact, they are still having problems with slow-moving delivery vans, which are causing significant delays in service. Due to this, they are only processing orders under emergency conditions. They are also implementing further automation in an effort to increase efficiency and save their employees time. In the mean time, they’re pleased to welcome back regular customers that have recently ordered from them, so long as they are making an extra purchase or two through “extras.”
Customer service is the number 1 issue that we always want to see first when dealing with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we didn’t have to pay for another opinion or to contact some other clients regarding our concerns. Actually, the entire process was handled entirely in due time.
Overall, we were extremely impressed with this company’s customer service and would definitely recommend to anyone who is currently experiencing problems with their order fulfillment. Later on, we will continue to keep an eye on things such as the electric tobacconists which are experiencing severe delays because of an influx of orders. We shall also continue to monitor the electric marketplaces to be able to determine the quality vendors which are currently experiencing issues. In the end, it seems that everyone is noticing that the quality of the products in the electric marketplace has dramatically increased. Hopefully, this will continue to prove to be true for the future. However, we will continue to monitor the situation as it evolves.